Answers to frequently asked questions
Yes, we use AML cryptocurrency verification for the presence of risks. This check reveals a cryptocurrency that was stolen from its owners, obtained fraudulently, passed through a "mixer" or was involved in the sale of prohibited goods on Darknet sites.
No, not necessarily. Registration greatly facilitates the exchange, since you do not need to re-enter the data every time, but we emphasize that it is not mandatory.
Yes, our service has fully automated the acceptance of Bitcoin, Etherium, USDT, Doge, Litecoin and the payment of funds to a bank card. Most of the directions are automated, for example, withdrawal and replenishment of cryptocurrencies.
This is an exchange in the process of which the operator does not interfere, absolutely the whole process is controlled by the system.
First of all, you fill out an application, then pay the exact amount to the specified wallet. When a transaction appears on the network, the exchange rate and the amount of payment for the application are fixed. After the 2nd confirmation, the money is automatically sent to the card.
First of all, you fill out an application, then pay the exact amount to the specified wallet. As soon as 20 network confirmations are made, the amount of the application will be immediately sent to your bank card.
First of all, you fill out an application, after which you pay the exact amount to the specified wallet. It remains to wait for the required number of network confirmations to be received (the time depends on the network load and takes on average from several minutes to half an hour), after which the funds will be sent to your bank card.
It is enough for the client to choose the direction, specify the exact amount that he plans to exchange. As soon as the electronic money arrives to our wallet, the system will immediately send you the required amount.
The amount should be exactly the same as indicated in the application, if the amount is inaccurate, the service cannot guarantee automatic execution of the application.
First of all, you don't need to worry, pay the difference, with the condition that a total of 2 payments must match the amount of the application. If this is not possible, contact the support service for manual processing of the application.
The system will automatically close the application and make a payment according to the amount of cryptocurrency specified in the application. To get back the difference or an additional payment to the card - contact support, payment or refund will be made manually.
Yes, our service has introduced this service. You can make a massive replenishment of the list of bank cards using cryptocurrencies or banknotes of payment systems.
It is necessary to create an application, specifying a list of cards and amounts to be credited. Then pay for the application. The application will be processed manually, and the payment will be made automatically.
The completed application is irreversible, i.e. the funds for such an application are non-refundable. If the application has been paid, but has not yet been completed, you can return your funds (minus the transfer fee) by writing to the support service from the "Contacts" section.
Absolutely not. Only through the creation of an application on the site. Direct payments will be refunded minus the transfer fee.
Yes, you can. You will need to make an application, as soon as the funds are available, a notification will be sent to your e-mail, where a link will be indicated to continue the exchange.
All our commissions are already included in the exchange and are displayed at the application stage, with the exception of commissions that your bank may withdraw when funds are credited to your card.
Unfortunately, completed payments cannot be canceled. Depending on the direction, if the funds are not sent, we will refund them minus the transfer fees. In other cases, the exchange will be considered valid.
The service processes an application for deposit / withdrawal of funds instantly, but the specifics of working on the Bitcoin network or other cryptocurrencies imply the need to confirm the transaction and, depending on the blockchain and its operation, it can take from a couple of minutes to 24 hours. If the blockchain delays transactions, please be patient and remember that we cannot influence this in any way.
We do not make exchanges via messengers, phone, mail and other means of communication. Any exchange on our service is carried out according to the procedure for creating an application on the website.
Each transaction included in the Blockchain has its own unique identifier, called a hash (also called "tx"). This unique code allows you to verify the validity of a transaction in an open Blockchain.
You can receive cash in a comfortable and safe office in Kyiv and other regions of Ukraine, as well as in such European cities as Vienna, Warsaw, Barcelona and Alicante. There is a courier delivery service.
Our service has been successfully operating in the online currency exchange market for quite a long time and has a good reputation, which is confirmed by positive reviews on the Internet. Our advantages are high processing speed, data confidentiality, a team of real professionals, reserves for any tasks. We will provide decent service to even the most demanding customers.